Account Deletion Guide

Learn how to safely delete your account and all associated data from our system

⚠️ Important Warning

Account deletion is permanent and cannot be undone. All your data, including business information, products, sales records, and settings will be permanently removed.

Before You Begin

What You Need:

Your account password
Access to your registered email
Backup of important data (if needed)

What Will Be Deleted:

All business data and settings
Product inventory and stock records
Sales and purchase history
Customer and supplier information

Step-by-Step Account Deletion Process

Access Settings

Open your POS application and navigate to the Settings section.

Settings can be found in the bottom navigation menu of your application.

Find Account Deletion Option

Scroll down in the Settings menu to find the "Delete Account" option. It is typically located second to last in the settings list.

This option may be labeled as "Delete Account", "Remove Account", or "Account Deletion".

Enter Your Password

You will be prompted to enter your account password to confirm the deletion. This is a security measure to prevent unauthorized account deletion.

Make sure you enter the correct password associated with your account.

Confirm Deletion

After entering your password, you will check the confirmation box. Read the warning message carefully and confirm that you understand the consequences.

This is your last chance to cancel the deletion process.

Account Deletion Complete

Once confirmed, your account and all associated data will be permanently deleted. You will be logged out and redirected to the login page.

The deletion process is immediate and irreversible.

Visual Guide

Settings Menu

Delete Account Option

Password Confirmation

Visual Guide

Alternative Deletion Methods

Via Email Support:

If you cannot access the app or prefer email support, you can request account deletion by contacting our support team.

Send email to: support@apexio.com.ng
Subject: Account Deletion Request
Include your business name and email

Via API (For Developers):

If you're a developer, you can use our API endpoint to programmatically delete your account.


                                        POST /api/business-delete

                                        Authorization: Bearer {token}

                                        Body: {"password": "your_password"}

What If I Change My Mind?

Important: Account deletion is permanent and cannot be undone. However, you can prevent deletion by:

Canceling the deletion process before final confirmation
Not entering your password correctly
Closing the app before completion

Note: Once the deletion is confirmed and processed, there is no way to recover your data or restore your account.

Need Help?

If you have any questions about the account deletion process or need assistance, our support team is here to help.

Email Support

Get help via email

Live Chat

Chat with our team

Phone Support

Call us directly

Call Now

Final Reminder

Account deletion is a permanent action. Please ensure you have backed up any important data before proceeding. Once deleted, your account and all associated information cannot be recovered.